Return Policy
At EcoWashly, customer satisfaction is our top priority. If you received the correct product in good condition but are not completely satisfied, please contact us at support@ecowashly.com for further assistance.
If you received an incorrect or defective item, please email us at support@ecowashly.com within 7 days of delivery with a photo of the received order.
Return Conditions
- Returns are accepted within 30 days of purchase. After this period, we cannot offer a refund or exchange.
- Returned products will be inspected before a refund is approved.
- If approved, you will receive a full refund for the returned items, excluding return shipping costs.
- The return must be sent using a trackable and insured shipping method, as we are not responsible for lost or damaged returns during transit.
- Items must be returned in their original packaging.
- Return shipping costs are the customer's responsibility.
Processing Time for Returns
- Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method.
Exchanges
- If you prefer an exchange instead of a refund, please let us know when requesting a return. Exchanges are subject to product availability.
What is Not Eligible for a Refund?
- Returns without a trackable and insured shipping method that are lost in transit
- Returns that are severely damaged due to poor packaging
- Returns sent to the wrong address
- Returns made after the 30-day purchase window
- Non-returnable items, such as used personal care items or final sale items
Damaged or Missing Items Upon Delivery
- If your item arrives damaged or with missing parts, please contact us within 7 days of delivery with photos of the issue. We will work with you to resolve it as quickly as possible.
If you have any questions about your return, feel free to contact us at support@ecowashly.com we’re happy to help!