Shipping & Delivery
We aim to deliver your order quickly, safely, and with care. Below you’ll find everything you need to know about our shipping times, delivery methods, and what to expect once your order is placed.
When will my order be delivered?
Netherlands
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Monday to Friday: Orders placed before 23:59 will be delivered the next day.
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Saturday and Sunday: Orders placed before 23:59 will be delivered on Monday.
Deliveries are made from Monday to Saturday.
Belgium
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Monday to Friday: Orders placed before 22:00 will be delivered the next day.
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Saturday and Sunday: Orders placed before 23:59 will be delivered on Tuesday.
Deliveries are made from Tuesday to Friday.
Other European Countries
Orders are shipped on business days. For the countries below, the cut-off time is 22:00.
| Country | Delivery Time (Business Days) | Shipping Cost |
|---|---|---|
| Netherlands | Next day delivery | 5,95 |
| Belgium | Next day delivery | 6,95 |
| Germany | 1 – 3 business days | 6,95 |
| Denmark | 2 – 5 business days | 9,45 |
| United Kingdom | 4 – 6 business days | 9,95 |
| France | 2 – 4 business days | 7,95 |
| Italy | 2 – 4 business days | 7,95 |
| Spain | 2 – 4 business days | 7,95 |
Delivery times may vary during public holidays or due to unforeseen delays.
Which delivery services do you use?
Depending on your location, we ship using a trusted network of carriers, including:
DHL, PostNL, GLS, Bpost, InPost, UPS, DPD, FedEx, and Colis Privé.
How can I track my order?
You’ll receive a Track & Trace link by email as soon as your order has been shipped.
Track your order here
If your order hasn’t arrived within the expected timeframe, please contact us at support@ecowashly.com. Claims must be submitted within 14 days of the expected delivery date.
What should I check upon delivery?
When your package arrives, please verify the following:
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The package is sealed, dry, and undamaged.
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The contents match your order fully and accurately.
What if my package is damaged?
If your package arrives damaged, we’re here to help. Please follow these steps:
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Record a video while unboxing the package, clearly showing the condition and all contents.
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Send the video and a description of the issue to support@ecowashly.com.
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Submit your claim within 1–3 days of receiving the package.
Your feedback matters
We are committed to providing the best possible service. If you have any feedback, questions, or suggestions, don’t hesitate to contact us at support@ecowashly.com. We’re happy to assist you.